Operations Associate - Dallas

Bird’s cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.

Role Overview:

The Operations Associate is essential for overseeing and optimizing the performance of a service center, ensuring that operations run smoothly and efficiently. This role involves leadership and team integration to maintain a cohesive and productive work environment. It also plays a critical part in upholding safety standards and ensuring the highest quality of service, which directly impacts customer satisfaction and operational success.

Key Responsibilities:

• Lead and develop your team. You'll onboard, train, and guide a team of mechanics, ensuring they work efficiently and effectively. This includes assigning daily tasks, providing feedback, and fostering a collaborative team environment.
• Oversee vehicle operations and maintenance. You are responsible for managing all aspects of vehicle operations, from inspection, rotation, and check-in/check-out processes. You will ensure the fleet remains operational by performing and supervising both in-warehouse and field repairs, ranging from basic maintenance to complex electronic part replacements.
• Maintain safety and compliance standards. Your role is to ensure the safety and operational compliance of all vehicles by conducting thorough quality checks and ensuring proper documentation. You'll also maintain a safe, clean, and organized warehouse environment, including the safe operation of equipment like a pallet jack or push cart.
• Manage inventory and logistics. You will support the organization and management of all tools, parts, and vehicles within the warehouse.

Must-Have:

• 3-5 years of experience managing a warehouse environment, including direct people management.
• Strong understanding of warehouse processes, including working toward Key Performance Indicators (KPIs) and applying principles of process improvement (e.g., Lean, continuous improvement).
• Strong mechanics experience is preferred, with a focus on performing quick and efficient repairs.
• Excellent communication skills, capable of interacting effectively with all levels of the team. Your leadership skills should allow you to be both self-directed and a strong team player.
• Self-motivated problem-solver with strong organizational skills, able to manage daily tasks, and perform repairs efficiently.
• Quick learner, comfortable with new concepts and tools, and capable of working independently with minimal supervision.
• A strong commitment to safety is crucial, including the ability to conduct rigorous quality checks to ensure operational safety.
• The ability to work evenings and weekends as needed is required.

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.

Must be located in or commutable to Dallas. This role is in-person.