Who Is Bird
Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.
We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.
Bird’s Community Operations team facilitates operational excellence by providing customers world-class experiences, providing critical insights to cross-functional stakeholders, and driving strategic and new initiatives forward. The team stays focused on aligning the highest-level company priorities with effective day-to-day operations, and helping identify and evolve early market signs into future strategic initiatives.
The Vehicle Associate owns the development and execution of all partner repair training and upskilling/development that ensures Bird’s logistic providers are equipped to successfully deliver Bird’s mission. The Vehicle Associate will create content and host training both virtually and in person while creating content libraries to address the greatest skill gaps that Bird partners face while operating. The VA serves as an expert on our devices and products with the ability to communicate repair best practices to a diverse set of Bird stakeholders. As the first line of input for feedback from market operations, the Vehicle Associate also serves as a valued source of input for emerging issues and continued vehicle improvement efforts across engineering, product, supply chain, and operations teams.
Through proper planning and execution, deliver the training and content curriculum to onboard and upskill Bird’s Fleet Manager partners to ensure their capacity to efficiently repair vehicles.
Troubleshoot specific knowledge gaps and vehicle improvement campaigns, using expert vehicle and repair knowledge to surface innovations that can improve repair quality and repair efficiency.
Monitor backlog of damaged vehicles to identify themes and emerging concerns. Use findings to propose solutions and provide feedback to engineering teams.
Results oriented, the Associate will problem solve and continually improve to meet key operational metrics, including a focus to minimize the number of devices without a periodic ride.
Bachelor's degree in a relevant field, or additional four years of work experience in lieu of degree
2-3 years of operating experience including inventory or facility management responsibilities
1 year of people management responsibility including recommendation to hire/ terminate
Coaching and training, lesson plan development and content creation
Interpersonal skills, and strong EQ
Expert communicator both written and verbally
Self motivated and adapt and standard project management techniques
- Up to 50% based on sub-region - self directed based on training schedules
Culture at Bird
We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.
We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more.
Bird is the world
Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.
Sound like a place you’d like to work? Sweet. Let’s chat.